How can we help?

Search our guides, or browse by topic below.

Browse by topic

Reserve, modify or cancel a table, and understand deposits and no-show policies.

Chef’s tables, supper clubs and tasting menus — buying, transferring and refunds.

Cards, receipts, Tablevent credits and how refunds reach you.

Profile, preferences, privacy, notifications and deleting your data.

Onboarding, payouts, floor plans, events and the guest CRM.

How do I cancel a booking?: Open Bookings in your account, choose the reservation and tap Cancel. Cancellation windows and any deposit terms are shown before you confirm.
Will I be charged a deposit?: Most tables are free to book. Some high-demand restaurants and all experiences may require a deposit or prepaid ticket — you’ll always see this up front.
How do Tablevent credits work?: Credits apply automatically at checkout and never expire. Earn them by referring friends or as part of Tablevent Premium.

How long does onboarding take?: Most restaurants are live within a few days. We help you import tables, set hours and connect Stripe so payouts land directly in your account.
When do I get paid?: Ticket and deposit revenue is paid out directly via Stripe on your own schedule — Tablevent never holds your money.
Do I own my guest data?: Yes. Your guest CRM is yours to export at any time. No platform lock-in.

Our team reads every message and replies within a working day.